Empowering Employees to Manage Bad Guests, and How to get the Police to Respond to your Hotel

Tuesday, April 6, 2021 | 10:00 a.m.

The COVID-19 pandemic has changed hotel operations and has caused reduced room rates. Lower room rates often means a different kind of guest staying at a hotel, some that may not have stayed prior. Learn how to properly deal with bad guest behavior, parties in rooms, and guests who don’t follow your “house rules”. Also, hear how to communicate with the police better, to ensure you get a police response to your hotel when you need them.

Materials: Webinar Outline | No Trespass Admonishment | No Trespassing Form | Download Presentation

Presented by Todd Seiders, CLSD, Director of Loss Control & Certified Lodging Security Director, Petra Risk Solutions

Todd has 20 years of law enforcement experience, with a large portion of his career spent in the Anaheim Disney Resort area, dealing with Hotel, Tourist and Amusement Park issues. Todd entered hospitality as a Director of Loss Prevention for a large airport Marriott Hotel. Todd has extensive hands on experience with administering Hotel Security, OSHA Safety, and Loss Prevention programs in the workplace. Todd is a Certified Lodging Security Director (CLSD), awarded by the American Hotel Lodging Association. Todd is currently the Director of Loss Control for Petra Risk Solutions, one of the largest hotel specific insurance brokers in the United States. He oversees the risk management and claims departments for approximately 3400 hotels, resorts and spas nationwide.